Shipping:
1.Worldwide(exept Nigeria,Italy)
2. Item will be shipped within 1-5 business days.
3. Delivery Time:
----Via Air Generally 7-15 working days worldwide.
----Via Express: Generally 4-7 working days to UK, USA and AU.
(Other countries or remote areas may take longer.)
4. We are NOT responsible for delays due to carrier mishandling, customs delay, or any other circumstances beyond our control.
5. Service Transit Time is provided by the carrier and excludes weekends and holidays. Transit times may vary, particularly during the holiday season.
6. You can indicate your personal requirement, such as colors, packages, value of declaration etc, at alibaba\' message when you place the order.
7. We ship to defaut Alixpress\'s address if you don\'t inform shipping address.
8. International Buyers - Please Note:
a:Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer responsibility.
b:Please check with your country customs office to determine what these additional costs will be prior to bidding/buying.
Customer Services:
1. We guarantee that all our items are "as stated" in their descriptions. We strive for 100% customer satisfaction on every sale we complete.
2. Our products are direct from factory, there is no middle man, no high markup, so we can provide quality items yet very competitive price.
3. If you have any questions please contact us by or TradeManager, most emails are responded with in 24 business hours.
Payment:
We accept ESCROW(alipay),West Union,T/T.
Warranty&Return:
1.All products have been checked and packaged in good condition before dispatch.
2.Refund or replacement request is available only the requests within 1 week after parcel received & returning the item as the same condition as received.
3.Please contact us to request a return authorization. Your name, auction number, and reason for return should be included in the email. All items returned must contain all packaging materials.
4.Please repack the item carefully. Items returned will be tested and a new replacement will be shipped to the buyer immediately when found defective. In the event that a suitable replacement is not available then a refund will be issued. Shipping, handling and insurance fees are non refundable. Buyer is responsible all shipping cost incurred.
5.If the item is found non-defective, the item will be sent back to the buyer at buyer\'s expense. Buyer is responsible for All Return Postage and Shipping Charges. Buyer is responsible for additional shipping costs for items that are returned refused and/or undeliverable.
Feedback:
In order to provide you a better service, please treat the transaction fairly. Feedback is our life, before you leave a neutral or negative feedback, please do contact us to get a better solution. (It is impossible to drawback the evaluation in new Alixpress policy), because, we also consider a NEUTRAL feedback as a NEGATIVE feedback .
Kind Note:
Don\'t leave Negative feedback without asking us for help. Please contact us first if you have any problem.
We strive to answer all messages as quickly as possible.
Thank you in advance for your patience.