ATTENTION
1) For package ,to save shipping cost for camping & hiking Naturehike,we would always use polybag
to replace old package (like color box,PVC box ), If you are wholesales clients , we can
send the color box to you ;
2)Only for RUSSIAN customers , full name must be supplied for cosmetic high quality waterproof nylon material with YKK zipper"style="color:#666,this is a new
RUSSIA POST OFFICE rule ,or the parcel may can not reach you hand , many
thanks for cosmetic high quality waterproof nylon material with YKK zipper;
ABOUT PAYMENT
1) We accept Alipay, West Union, . All major credit cards are accepted through secure
payment processor ESCROW.
2) Kindly please arrange payment within 3 days , so we can check our account accordingly ,and
arrange shipment For package .
ABOUT SHIPPING
1) Products would be shipped in 1-5 days after payment receipt and shipping address is confirmed.
2) Kindly please check if Your order address MATCH your Shipping addresses , as we can only
ship correct addresses ,or we need to recheck with you after shipping ,and it may cause
delay if we can not receive your reply in time ;
3) Please be noted the delivery time excludes weekend and holidays , so the time may be different
during weeken or holidays , especially holidays , hope you can understand if that happens ;
4) If you have not received your shipment in time, please contact us. We will track the shipment
and get back to you as soon as possible with a reply.Our goal is customer satisfaction!
5) The express we usually used are China Post ,Eedex IP , ePacket (only for customers )
so if you need any other express ,please ask us , and we would check for shipping .
RETURN & REFUND
1) Kindly please check the products when arrive, to check if they are damaged , if there is any
problem ,please contact with us immediatly ;
2) If you do not like the products when you receive it (not quality problem) , please let us know
,we would try our best to help you ;
If the products are damaged (manual) after receiving for your time in advance ;, we would not accept return or
refund .
If it\'s our fault , we would accept return and refund immediately , and give you best solution ;
ABOUR FEEDBACK
1) Your good feedback would be appreciated , as it is important to us ;
2) If you are not satisfyed with our products and survice ,please let me know before comments, so I can try to help you ;
3) CUSTOMER SATISFACTION IS OUR GOAL .