How does ShopMadeInChina's buyer protection work?
Contact the seller and work out a solution with the seller.
If your item hasn't arrived or isn't as described, Please try to negotiate with the seller and reach an amicable resolution with them.
Still not resolved? Let our customer service team know.
If your problem is still not resloved, You can file a dispute 5 days after your order has been shipped If no agreement has been reached in this time, you can escalate your dispute to claim with ShopMadeInChina.com 3 days after your initial Dispute Request.
We'll work with the seller to help resolve the issue.
Our dispute specialists will be in contact with both sides of the dispute in order to mediate your claim. The final mediation decision will be based on the evidence provided and decided within 15-30 days.